MI Healthcare, a leading vendor neutral provider of Tier 2 Diagnostic Imaging Equipment Maintenance, working with provider organisations for more than 25 years across all modalities of provision are seeing a real upsurge in the provision of maintenance support for ultrasound.
As an established ultrasound maintenance provider, covering all makes and models of machines, Mi Healthcare have seen a threefold increase in their provision through the last quarter and continue to see real growth across the customer base.
The services provided, delivered through a specialist team led by Ultrasound Service Manager Gary Fraser, range from the planned preventative maintenance of these critical pieces of equipment to complex probe repair and replacement where either wear and tear takes its toll or, as is often the case, accidental damage occurs as these well used mobile machines are used across different specialities for an increasing range of diagnostic interventions and procedures.
Given the heavy use of these machines it’s also critical that any repairs are supported on a timely basis and Mi Healthcare deliver a system uptime of 98% which is driven by a first time fix rate of 93% – these levels of performance leading the way within our industry.
The repair and replacement programme, in the event that off-site repair is required, is also supported by an extensive and modern loan equipment fleet to ensure that there is minimum downtime and that diagnostics are supported to ensure patients receive the right care in the most timely way and that delays and cancellations are minimised, capacity maximised and high quality diagnostic images for patients consistently delivered.
In addition to short term loan of ultrasound should any off-site repairs be required Mi Healthcare also provide longer term loan arrangements where procurement decisions are being made so that capacity is maintained whilst those choices are made. Longer term loan equipment is also often used when there is a spike in capacity demanding diagnostics such as clearing waiting lists which may have built up through the challenging covid period or where new operating models in a covid safe environment demand more capacity to care for the same volume of patients in an effective socially distanced way, challenges we are all facing and will increase for patients and teams as the pressures of winter begin to increase in the coming weeks and months.
In addition to outstanding operational delivery Mi Healthcare also offer an innovative approach to contracting through their unique Mi Guarantee model which offers risk free opportunities for savings often between 30-40% relative to OEM providers, something to keep Directors of Finance happy, as you focus on your services delivery!
If you feel you would benefit from a fresh look at how your ultrasound equipment fleet is expertly and professionally supported by an experienced team focused on ensuring patients are cared for in a high quality and timely way as well as delivering great value for money and savings opportunities please contact Alistair.mulvey@mihealthcare.co.uk for an initial discussion on how we can build a partnership and work together.